A MESSAGE TO OUR TRIBE

Like all Australians, we are doing our best to navigate these uncertain times with the spread of COVID-19 and our amazing customers and staff remain our number one priority.

We understand you may have questions, so please find our handy guide below.

If your question isn’t answered, please contact our Customer Service Team


Stores Update

From 6pm Friday 29th October, all our stores will have reopened.

Note: Northcote Factory Outlet will reopen on Saturday 30th October.


We’ve made some changes in-store in-line with state government public health orders, to ensure the safety and well-being of our dedicated staff and fabulous customers.

These will vary from state to state and may include:

  • Wear a mask
  • Use the QR code to check in upon entry
  • Provide proof that you are fully vaccinated*
  • *Everyone over the age of 16 years, unless you have a medical exemption
  • Follow all social distancing guidelines in-store

A little kindness goes a long way. Please be patient with our staff and other customers. Let’s keep each other safe, and stay fabulous!


Click & Collect

Click & Collect is not available for stores that are temporarily closed. Please have your order delivered to your home address. Delivery is FREE for all orders over $60.

Returns

The Returns Policy has been extended for stores that are temporarily closed and you will have 30 days to return your item/s from the re-opening date.

Deliveries

Due to current lockdown restrictions, our delivery network is experiencing delays. Online orders will take longer than usual to arrive across Australia.

Thank you for your patience and understanding.

Rewards

Due to recent store closures, some Rewards have had their expiry date extended. Please Sign In to your account to view your Rewards value and expiry date/s.

Stay In, Stay Safe, Stay Stylish xo


DON’T WORRY YOU CAN KEEP SHOPPING ONLINE

Browse our entire range – from the latest fashion through to our comfy couch favourites designed especially for you. If you see a piece you love, SHOP AWAY!

You can also peruse our Style Stories for inspiration and styling advice that you can use on your current wardrobe!