At Taking Shape and Profile, we take your privacy seriously. This page is designed to help keep you informed of;
If you have any questions about how we protect privacy please email us at firstname.lastname@example.org.
We may collect your information in a number of ways, including:
The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale, processing your Loyalty Rewards or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.
|Information||How we use this|
|Your name and contact details: billing and/or postal addresses, telephone numbers email address||
We collect this information in order to:
|Your birthday/ date of birth||We collect this information to provide a personalised experience to you. If you are a member of the Rewards Program we collect this to give you a little thank you on your birthday.|
|Your payment information||Used to collect payment, issue refunds and prevent fraud. Unless you choose to store this information at checkout, we don’t keep any of this information. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards.|
|Your purchase history||
We keep this so you can shop online and add products to your basket, save wish lists, provide customer service support to you, process returns and to better understand what you like. We also use this information to improve or develop our products and services and for ATO Tax reasons.
If you are a member of Rewards Program we also use this to issue rewards to you.
|Browsing activity||To better understand what you like and help us to improve your shopping experience, we store information about your phone or laptop, and how you use our website.|
|IP Addresses||To better understand where you are located and help us to improve your shopping experience, we store information about your geographic location.|
|Your password||To enable you to login to TakingShape.com your password will be saved by our website, this is full encrypted by and cannot be accessed by Taking Shape and Profile.|
|Communication preferences & contact history||
We use this (with your permission) to keep you up to date about products you may like. If you are a member of Rewards Program we also use this to issue rewards to you.
You can opt out of marketing communication at any time by;
|Preferences, feedback and survey responses||We collect this information to improve our products and service to you.|
With your permission we’ll send you marketing messages by email to keep you up to date on our latest arrivals, offers & share style advice. Your local store may also call you from time to time to advise you of upcoming events and/or Loyalty Rewards.
You can opt out of marketing communication at any time by;
Opting out of marketing communication will not stop service messages such as order confirmations and updates.
We take the privacy and security of your Personal Information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information;
Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape and Profile have no access to this data.
All credit card payments are processed by Direct Payment Solutions (DPS) who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com.au. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once we have packed your order and it is ready for shipping.
Due to stock availability, your order may be split and shipped as pieces become available. This may therefore result in split charges on your credit card.
We recommend taking the following security measures to enhance your online security, both in relation to Taking Shape and Profile, and more generally;
We do not and will not sell any of your personal information to any third parties.
We utilise a range of third parties to provide business support. Where required we share your data in order to provide our services to you. Such as, but not limited to;
When we engage a third-party supplier or contractor we will ensure their privacy policies meet our standards before disclosing any of your personal information to that third-party supplier or contractor.
We may disclose your personal information to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, if an overseas recipient breaches the APPs, we will not be bound by, and you will not be able to seek redress under, the Privacy Act from us.
For residents of the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the EEA for processing and storing. Also, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected
By using our site you agree to Taking Shape and Profile saving and reading cookie data in future. You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.
You have a lot of rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
If you have any queries or complaints about your personal information or this Customer Privacy Statement, please contact:
TS 14+ Australia Pty Ltd
Address: PO Box 36 Abbotsford VIC 3067 Australia
Telephone: +61 3 9916 0777
Facsimile: +61 3 9916 0799
We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.
Our handling of any information we collect from you (including information previously collected) will be governed by the most current version of this Customer Privacy Statement. Please check this Customer Privacy Statement regularly. Further information regarding the Act generally can be obtained from the Office of the Australian Information Commissioner located at www.privacy.gov.au or by calling the Privacy Hotline 1300 363 992 (local call charge).