Frequently Asked Questions

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Taking Shape to provide the best possible user experience to our international customers.

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

For shipping information and costs, please click here.

All parcels are shipped directly from our warehouse in Australia. Once your order has been dispatched, you will receive an email from us. We use DHL for all international addresses. Please click here for more information about delivery timings.

To track you’re the progress of your order, enter your Order number and Email here.

Your order may have been cancelled for a number of reasons. If your order was cancelled, you should receive an email notification detailing the reason. In order to get a clear understanding of why your order was cancelled we recommend you contact our customer care team who will be able to assist you.

If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy must be met. For more information on how to return an online purchase, see our returns section on the website.

Unfortunately, we are not able to exchange item(s), if you wish to exchange an item(s) please do not send any payments or exchange requests with your returned goods. Please first return your item(s) following the refund will be issued to you. Then place a brand new order on the website for the new item(s) you require.

We are sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up, we kindly ask you get in touch with us.

Our size guide can be found on any product page. You can also find our size guide by clicking here.

Your safety and security means the world to us, and we want to ensure that your online shopping experience with us is not only enjoyable but also safe and secure. In light of the increasing instances of scam activity and online fraud, here are some useful tips to help you stay safe online:

• Create Strong Passwords: Ensure your password is unique to our site, avoiding commonly used ones. A combination of letters, numbers, and symbols provides an extra layer of security.
• Update Passwords Regularly: Change your password regularly helps to safeguard your account. It's a small but effective way to enhance your online security.
• Beware of Phishing Attempts: Be cautious of unexpected emails or messages asking for personal information. We will never request sensitive details through email. If in doubt, contact our customer support.
• Check Your Account Regularly: Periodically review your transaction history and account details. If you notice any discrepancies or unfamiliar activity, let us know immediately.
• Secure Your Devices: Ensure that the devices you use for shopping are protected with updated antivirus and anti-malware software. This adds an extra layer of defence against potential threats.
• Use Secure Wi-Fi Networks: When making purchases, use secure and trusted Wi-Fi networks. Avoid public networks for sensitive transactions.
• Enable Two-Factor Authentication (2FA): Activate 2FA for an added layer of security. This additional step ensures that even if your password is compromised, your account remains protected.
• Educate Yourself About Scams: Stay informed about common online scams. Knowledge is a powerful tool in recognizing and avoiding potential threats.

If you ever notice any unusual activity on your account, our Customer Service team is here to assist and ready to provide guidance and support.

As always, the protection of your privacy and account security remains our top priority. You can find more details about our commitment to your privacy in our Privacy Policy.

Thank you for entrusting us with your online shopping experience. Your safety is our priority, we employ robust measures to safeguard your information and we're here to support you every step of the way.

Updating your password
To enhance the security of your Taking Shape account, we encourage you to update your password regularly. It's a simple yet effective step to safeguard your personal information. Here's a quick guide to assist you through the process:

Changing Your Password:

• Step 1: Login to your Taking Shape account here.
• Step 2: Choose 'My Details' and then select CHANGE MY PASSWORD to update your password, and select SAVE.

Tips for a Strong Password:

• Regularly update your password.
• Use different passwords already associated with your email address on other sites or accounts.
• Create a combination of letters, numbers, and special characters for optimal security