We’re pretty sure you’ll love everything you receive from Taking Shape, but if for any reason you’re not happy with your purchase, you can return it within 30 days of the order dispatch date. You can return most items for any reason, but before returning an item, please read about returns and exceptions in the "Returns Policy" section below.
Due to hygiene restrictions, earrings, face masks and hosiery are ineligible for return.
Unfortunately, we are not able to exchange item(s), if you wish to exchange an item(s) please do not send any payments or exchange requests with your returned goods. Please first return your item(s) following the above process and a refund will be issued to you. Then place a brand new order on the website for the new item(s) you require.
We endeavour to provide all of our customers with high quality products. However, if you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.