Frequently Asked Questions

Earn points & be rewarded for every $1 you spend on Full Priced items. With four tiers of benefits, see how your Rewards increase the more you shop. To Join Now please click here. Please Sign In to your account to view your Rewards value and expiry date/s.

Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on Taking Shape Rewards Program click here.

New Zealand Standard Delivery

• FREE for Orders over $100
• $9.95 Flat Rate for Orders under $100

You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.

Once your order has been dispatched, you will receive an email from info@takingshape.com and will be able to check its delivery status directly with Shippit.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.

Click & collect is a FREE delivery method and will be available for pick up from your allocated store within 5 -11 business days.

Extended 60 day Returns apply for purchases made between 1st December – 31st December

If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy must be met. For more information on how to return an online purchase, see our returns section on the website.

Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.

It’s simple, easy and convenient to shop online with Taking Shape. For a step-by-step guide click here.

We accept American Express, Visa, MasterCard, Taking Shape Gift Cards, PayPal and PayPal Pay in 4, Apple Pay, Afterpay and LayBuy. To learn more about PayPal Pay in 4, Apple Pay and Buy Now Pay Later click here.

• Gift Cards can only be redeemed in stores & online in the currency of issue.
• Gift Cards cannot be redeemed in Taking Shape Myer Stores.
• Gift Cards are valid for 36 months from the date of issue.
• Gift Cards cannot be returned for Cash or replaced if lost or stolen.
• For more information please visit our Gift Cards page.

• Afterpay is available for purchases in NZ Stores and Online.
• Afterpay cannot be used to purchase Gift Cards.
• Afterpay can be used for purchases up to $2,000.
• Afterpay can be used in conjunction with Taking Shape Rewards Vouchers and Gift Cards.

Afterpay Returns

Online Orders can be returned to Taking Shape stores for a refund inline with our Returns Policy. If you paid using Afterpay you will need to have the Afterpay Card for the store to process your refund.

To obtain the Afterpay Card, download the Afterpay App, click the Cards Tab and follow the prompts to add the card to your digital wallet.

If you do not have the Afterpay Card, then you will receive your refund as a Gift Card or Credit Note.

• Apple Pay is available for purchases in stores and online.
• You can use any debit or credit card from Mastercard, Visa, or American Express when paying with Apple Pay.
• Apple Pay can be used in conjunction with Taking Shape Rewards Vouchers and Gift Cards.
• You can find out more about Apple Pay here.

Applepay Returns

Online orders can be returned in-store at Taking Shape for a refund as per our Returns Policy.

• PayPal is available for purchases in AU Stores and Online.
• PayPal cannot be used to purchase Gift Cards.
• PayPal can be used for purchases up to $2,000.
• PayPal can be used in conjunction with Taking Shape Rewards Vouchers and Gift Cards.

PayPal Returns

Online Orders can only be returned to our online stores for a refund inline with our Returns Policy.

• Our size guide can be found here Find Your Size, or on any product page. Remember, if you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. For more information about our returns policy and how to return an online purchase, see our returns section on the website.
• Shop with confidence and find the right size using True Fit. Just take True Fit’s simple 60-second quiz. FIND YOUR FIT

Your safety and security means the world to us, and we want to ensure that your online shopping experience with us is not only enjoyable but also safe and secure. In light of the increasing instances of scam activity and online fraud, here are some useful tips to help you stay safe online:

• Create Strong Passwords: Ensure your password is unique to our site, avoiding commonly used ones. A combination of letters, numbers, and symbols provides an extra layer of security.
• Update Passwords Regularly: Change your password regularly helps to safeguard your account. It's a small but effective way to enhance your online security.
• Beware of Phishing Attempts: Be cautious of unexpected emails or messages asking for personal information. We will never request sensitive details through email. If in doubt, contact our customer support.
• Check Your Account Regularly: Periodically review your transaction history and account details. If you notice any discrepancies or unfamiliar activity, let us know immediately.
• Secure Your Devices: Ensure that the devices you use for shopping are protected with updated antivirus and anti-malware software. This adds an extra layer of defence against potential threats.
• Use Secure Wi-Fi Networks: When making purchases, use secure and trusted Wi-Fi networks. Avoid public networks for sensitive transactions.
• Enable Two-Factor Authentication (2FA): Activate 2FA for an added layer of security. This additional step ensures that even if your password is compromised, your account remains protected.
• Educate Yourself About Scams: Stay informed about common online scams. Knowledge is a powerful tool in recognizing and avoiding potential threats.

If you ever notice any unusual activity on your account, our Customer Service team is here to assist and ready to provide guidance and support.

As always, the protection of your privacy and account security remains our top priority. You can find more details about our commitment to your privacy in our Privacy Policy.

Thank you for entrusting us with your online shopping experience. Your safety is our priority, we employ robust measures to safeguard your information and we're here to support you every step of the way.

Updating your password
To enhance the security of your Taking Shape account, we encourage you to update your password regularly. It's a simple yet effective step to safeguard your personal information. Here's a quick guide to assist you through the process:

Changing Your Password:

• Step 1: Login to your Taking Shape account here.
• Step 2: Choose 'My Details' and then select CHANGE MY PASSWORD to update your password, and select SAVE.

Tips for a Strong Password:

• Regularly update your password.
• Use different passwords already associated with your email address on other sites or accounts.
• Create a combination of letters, numbers, and special characters for optimal security