It's now easier to shop in
United States
It's easy to shop with us 24/7 at Takingshape.com:
Need more help? View our visual how to shop guide for more details.
We partner with True Fit to help you find that perfect fit.
Open the True Fit quiz, and you'll be asked a few questions about your body shape and the clothes you've tried before.
Based on your answers, the tool will suggest the best size for you.
But don't worry, if it's still not right, our 30 Day Return policy will help.
You can also use our size guides.
We'll let you know by email why your order was cancelled.
Some reasons why this happens:
If your order was cancelled by mistake, contact our team for help.
Online orders can be returned based on our 30-Day Returns Policy.
You can return the item by post using the packing slip with your parcel, or at a local Taking Shape boutique.
Note: Clearance, worn or washed items can't be returned.
We only offer exchanges for in-store purchases.
We accept the following:
Note: You may need to log in first to use some promo codes.
Yes, you can use AfterPay for purchases up to $4,000.
Vouchers, Gift Cards and Reward Vouchers can also be used.
You can't buy a Gift Card with Afterpay.
Use the heart icon to mark an item you love.
At the top right, look for the heart with the 'Wishlist' option to view the items you've saved.
You'll need to register or log in to your existing account to save your Wishlist.
Please visit the Taking Shape Australia website.
The range and stock will differ.
Track the status of your order using our Order Status tool.
Larger orders may be split into separate deliveries.
Free options:
Flat-rate options:
You can try to call NZ Post directly on +64 9 977 0102 or use the NZ Post app or website for more options.
You'll need your tracking number to get a change in address.
NZ Post is available Monday to Friday, 8am to 5.30pm, excluding public holidays.
Your online order gets sent from our warehouse.
Deliveries take place on business days, excludes weekends and public holidays.
When we run a sale, your item may take longer.
Estimated time of delivery:
For times based on state, view our delivery page.
New Zealand
Online orders are sent from New Zealand
Standard: 3-5 business days
Times may differ based on where you live.
International
International estimated delivery timeframe is 7-20 business days.
Your items can take 5-11 business days to be ready at a Taking Shape boutique.
For some regional areas, this may be longer.
You'll receive an email from us when your order is ready for pick-up.
You'll need to shop instore at the Taking Shape boutique that same day you pick up your order.
Your voucher can be used on any item, including already reduced and on clearance.
Buying a gift card is excluded. Purchases can't be made online, no change given.
Oh no! Please contact our Customer Care team so we can sort this out for you.
Join online or in-store and get rewarded.
For every $1 you spend, you'll earn 1 point.
Points can be earned at:
Points can't be earned when buying a Gift Card.
Your points reset every year on 1 July.
Good news, it's free to join Taking Shape Rewards.
You have 5 levels on offer based on how many points you've earned.
Your reward voucher will arrive the first week of the month.
If you're subscribed to our emails, we'll let you know when your voucher has arrived.
You can also see your vouchers in your My Account online.
Vouchers can be used on full priced items only.
You can't use a voucher on promotional items e.g. 20% off Bras, and with no other offer or discount. Unless we say otherwise.
You can still earn points on purchases excluded from the Rewards voucher, except when buying a Gift Card.
Your Reward, Anniversary and Birthday vouchers are valid 2 months from the issued date.
Your Rewards voucher can't be exchanged for cash or gift cards.
You can log in to your account at Takingshape.com.
Click on My Rewards & Benefits (left-side).
Note, that it can take up to 48 hours for new points to show a recent purchase.
If you've lost your password, use our forgot password form.
You'll need access to the email address on your account.
If you can't access that, please contact our Customer Care team for help.
Check your current email addresses in your inbox and search for "Taking Shape" to see if you've received any emails from us.
If you still can't find the right email address, get in contact with our Customer Care team.
Use a strong and unique password that contains a mix of letters, numbers and special characters.
The longer it is, the more secure.
Consider using a Password Manager tool like Google Password Manager or LastPass, that helps to keep your passwords secure and updated.
And never share your password with anyone.
Additional ways to stay secure:
If you ever notice unusual activity on your account, contact our Customer Care team immediately.
You can:
If you spot an unusual email or message online, let our Customer Care team know so we can investigate it for you.
If you are ever unsure, don't click on any links until we confirm the message is from us.
You can use our Store locator tool to find your nearest store.
We aim to keep our hours up to date on our store pages all year round.
Some stores may be closed during public holidays or have limited trading hours.
All stores are closed on Christmas Day (25 December).
Our ranges may differ between stores based on their location and space, and not all stores may have the full size or collection available.
We offer instore iPads or ask our friendly stylists to help you order something you can't find, directly on our website at Takingshape.com.
Bonus: If you choose Click & Collect, your store will receive your order in 5-11 business days, and you'll get a $10 voucher to spend instore on pick up day.
If the item is not available, but is online, order it and choose Click & Collect for it to be sent to your store within 5-11 business days. Sometimes longer in regional areas. We'll let you know when it arrives.
Try asking our Virtual Chat bot for more answers.
It's now easier to shop in
United States
