Scam Alerts

Check the domain: before making a purchase, make sure you are on our official website takingshape.com, not any other domain name which is purporting to be Taking Shape, this will help you stay safe online. Always check the domain is takingshape.com before you purchase. If it doesn’t feel right, it probably isn’t.

Beware of heavily discounted products: If it looks too good to be true, then it probably is. There has been a recent increase in fraudulent activity online, pretending to be Taking Shape. Please remain alert and aware. We are here to support and if you are ever in doubt, contact our customer support team.

Create Strong Passwords: When creating an account online, ensure your password is unique to our site, avoiding commonly used ones. A combination of letters, numbers, and symbols provides an extra layer of security.

Update Passwords Regularly: Changing your password regularly helps to safeguard your account. It's a small but effective way to enhance your online security.

Beware of Phishing Attempts: Be cautious of unexpected emails, ads or messages asking for personal information. We will never request sensitive details through email.

Secure Your Devices: Ensure that the devices you use for shopping are protected with updated antivirus and anti-malware software. This adds an extra layer of defence against potential threats.

Use Secure Wi-Fi Networks: When making purchases, use secure and trusted Wi-Fi networks. Avoid public networks for sensitive transactions.

Reporting a Scam: If you have a query about an offer that you’ve received, please contact our customer support team. If possible, please include any screenshots or URLs to help identify and report any offenders.

If you would like more information on current scams or would like to report a scam, please contact SCAM watch via their website at https://www.scamwatch.gov.au/report-a-scam

If you ever notice any unusual activity on your account, our Customer Service team is here to assist and ready to provide guidance and support.

As always, the protection of your privacy and account security remains our top priority. You can find more details about our commitment to your privacy in our Privacy Policy.

Thank you for entrusting us with your online shopping experience. Your safety is our priority, we employ robust measures to safeguard your information and we're here to support you every step of the way.