Pretty Basics
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Mix & Match
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Best Sellers
Petite Plus
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Shop by Size 26
Shop by Size 28
Shop by Size 30
Disney
Good Earth Cotton Australian Grown®
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Size 12
Size 14
Size 16
Size 18
Size 20
Size 22
Size 24
Size 26
Size 28
Size 30
Floral Tops
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Day Dresses
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Find the Perfect Bra Fit
Underwear
Size 37
Size 38
Size 39
Size 40
Size 41
Size 42
Sneakers
Gifts & Home
Feline Favourites
Travel
Please note: You will receive a notification from NZ post when your parcel has been received in the NZ Post Distribution Centre. It can then take up to a further 7 days for your returns parcel to be delivered to the Taking Shape Warehouse for processing. All returns will be processed within 3 business days of arriving in the Taking Shape Warehouse.
If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Return to online store
Please note we do not offer exchanges by post. Items purchased from our Online Clearance Outlet cannot be returned, unless faulty. You can identify if any of your purchases are clearance items by checking your order confirmation email or Tax Invoice. Please note that the packing slip included is not your tax invoice.
Return in store
If you are not happy with your in store purchase, you can return it within 30 days of purchase. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Boutique purchases
Clearance Store & Factory Outlet Purchases
Taking Shape Gift Cards cannot be refunded once purchased, even if lost or stolen. For more information, please see our Gift Cards page.
Online Orders can be returned to Taking Shape stores for a refund inline with our Returns Policy. If you paid using Afterpay you will need to have the Afterpay Card for the store to process your refund.
To obtain the Afterpay Card, download the Afterpay App, click the Cards Tab and follow the prompts to add the card to your digital wallet.
If you do not have the Afterpay Card, then you will receive your refund as Credit Note.
Due to hygiene restrictions briefs, earrings, face masks and hosiery (stockings & tights) are ineligible for return.
Items purchased from our Online Clearance Outlet cannot be returned or exchanged, unless faulty.
We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.
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