In line with government guidelines, our stores in the Auckland & Waikato region are temporarily closed – Auckland Clearance, Botany, Hamilton, Milford, Newmarket, Pukekohe & St Lukes
Please be advised that due to Alert Level 4, our logistics provider is unable to deliver returned parcels as it is not considered essential freight.
As soon as Auckland moves to Alert level 3, those parcels will be released from the freight provider and delivered to our warehouse for processing.
All online returns will be processed within 3 business days of Alert level 3 being activated and the parcels being received.
If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Return to online store
Please note we do not offer exchanges by post. Items purchased from our Online Clearance Outlet cannot be returned, unless faulty. You can identify if any of your purchases are clearance items by checking your order confirmation email or Tax Invoice. Please note that the packing slip included is not your tax invoice.
Return in store
If you are not happy with your in store purchase, you can return it within 30 days of purchase. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Clearance Store & Factory Outlet Purchases
Due to hygiene restrictions, earrings, face masks and hosiery are ineligible for return or exchange.
Items purchased from our Online Clearance Outlet cannot be returned or exchanged, unless faulty.
We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.