The content, products and services available on our website are provided on an "as is" basis. TS 14+ New Zealand Pty Ltd does not represent that the information contained in this website is accurate, comprehensive, verified, complete or error free.

TS 14+ New Zealand Pty Ltd assumes no liability for the contents of any other website you may access from our website.

TS 14+ New Zealand Pty Ltd excludes all liability whether in contract or in tort (including negligence), to the maximum extent permitted by law, as to the compatibility, security, quality or fitness for purpose of any content or any goods or services available on this website.

TS 14+ New Zealand Pty Ltd will not be liable for any losses sustained or arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of goodwill, loss of data or other loss. If any law prohibits the exclusion of such liability, TS 14+ New Zealand Pty Ltd limits its liability to the extent permitted by law, to the re-supply of the relevant material goods or information.

You indemnify TS 14+ New Zealand Pty Ltd, its related bodies corporate, related entities, officers and employees against any and all loss, damage, cost or expense claimed by a third party as a result of or in connection with your use of or conduct on the website.

The copyright in the content contained on this website belongs to TS 14+ New Zealand Pty Ltd or its licensed source. All rights are reserved.

The content on this website may not be used for commercial purposes. The content on this website is protected by copyright and may not be reproduced or appropriated in any manner without the written permission of the respective owner(s). You may display, copy, download and distribute content made available on this website for your personal, non-commercial use, provided that you do not modify the content and you retain all copyright, trademark and proprietary notices.

The images, logos and names on this website which identify TS 14+ New Zealand Pty Ltd or its products or services are proprietary marks of TS 14+ New Zealand Pty Ltd. All rights are reserved.

We reserve the right to change these terms at any time by posting changes on the website. Your continued use of the website after any such change is deemed acceptance of the changed terms and conditions.

You must not link your website to this website without our consent. If you would like to link to this site please email us at info@ts14plus.com.au.

If you provide us with any ideas, suggestions, information or other material in relation to TS 14+ New Zealand Pty Ltd, our products or services or this website, you agree that we may use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our Privacy Statement.

You must not use this website to post or transmit: (a) any information or materials which breach any laws or regulations, infringe a third party's rights, or are contrary to any relevant standards or codes; or (b) any unlawful, threatening, defamatory, obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

These terms will be governed by and construed in accordance with the laws of Victoria, Australia.

The information contained on this website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

TS14+ reserves the right not to post your review or to withdraw any posted review for any reason. Your review will be excluded if it violates review guidelines or contains any of the following types of content:

8. Obscenities, discriminatory language, or other language not suitable for a public forum
9. Fraudulent, deceptive, misleading or unlawful comments
10. Hateful language targeting race/ethnicity, religion, gender, nationality or political beliefs
11. Commercial solicitation, advertisements, "spam" content, or references to other products, offers, or websites
12. Any content or materials which you do not own or for which you have not secured all necessary rights
13. Spamming, Trolling or deliberate disruption of discussion
14. Personal information about yourself or others in your comments (including private addresses or phone numbers)
15. Critical comments about other reviews posted on the page or their authors

TS14+ allows user-generated content via our rate and reviews functionality and is not responsible for the content submitted, nor does it endorse the opinions expressed in user submitted ratings or reviews.

If any part of these terms is found to be unenforceable it will not affect the enforceability of the remainder of the terms.

You may not assign or transfer your rights or benefits under these terms without the prior written consent of TS 14+ New Zealand Pty Ltd.

If we do not act in relation to a breach by you of these terms, we do not waive our right to act with respect to subsequent or similar breaches. You are also subject to our Privacy Statement.

Please address all correspondence to:

TS 14+ New Zealand Pty Ltd
PO BOX 36
Abbotsford, VIC 3067
Australia

Telephone: +61 3 9916 0777
Facsimile: +61 3 9916 0799
Email: info@takingshape.com.au

We may collect your information in a number of ways, including:

1. Directly from you, including but not limited to
   • through activity on our website;
   • through transactions;
   • email or other written communications;
   • telephone calls;
   • in person;
   • through application forms
2. From third parties, including but not limited to
   • through payment providers;
   • media partners (such as AdRoll);
   • Direct marketing database providers.

The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale, processing your Loyalty Rewards or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.

With your permission we’ll send you marketing messages by email to keep you up to date on our latest arrivals, offers & share style advice. Your local store may also call you from time to time to advise you of upcoming events and/or Loyalty Rewards.

You can opt out of marketing communication at any time by;

1. Changing your email preferences via your My Account when logged in
2. Clicking the unsubscribe link in emails
3. Contacting our support team

Opting out of marketing communication will not stop service messages such as order confirmations and updates.

We take the privacy and security of your Personal Information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information;

• Encryption of data
• Anonymise and aggregate personal information (so that it does not identify you) 
• Restricting access to Personal Information;
• Maintaining technology products to prevent unauthorised computer access

Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape and Profile  have no access to this data.

All credit card payments are processed by Direct Payment Solutions (DPS) who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com.au. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once we have packed your order and it is ready for shipping.
Due to stock availability, your order may be split and shipped as pieces become available. This may therefore result in split charges on your credit card.

We recommend taking the following security measures to enhance your online security, both in relation to Taking Shape and Profile, and more generally;

• If using a public computer, we recommend that you always log out of your Taking Shape and Profile account and close the browser when you finish.
• Create a strong and unique password for your account, we recommend using a combination of numbers and letters.
• Avoid using the same password for multiple accounts
• Change passwords regularly. To change you Taking Shape and Profile password, sign in and visit My Account and check "Change My Password". We will send you an email notification to your registered email address to confirm your account updates.

We do not and will not sell any of your personal information to any third parties.

We utilise a range of third parties to provide business support. Where required we share your data in order to provide our services to you. Such as, but not limited to;

1. Assisting us in provide you with a service or product; such as delivery service providers;
2. communicating with you based on our communication preferences;
3. conduct market research and marketing strategy analysis;
4. customer service management;
5. training and events;

When we engage a third-party supplier or contractor we will ensure their privacy policies meet our standards before disclosing any of your personal information to that third-party supplier or contractor.

We may disclose your personal information to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures.  For the avoidance of doubt, if an overseas recipient breaches the APPs, we will not be bound by, and you will not be able to seek redress under, the Privacy Act from us.
For residents of the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the EEA for processing and storing. Also, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected

A "cookie" is a text file stored by your web browsers, which allows a website to recognise the user and their preferences. Taking Shape and Profile uses cookies to enhance customer experience as follows:

• Session/Site functionality cookies – these cookies are required for our site to work, allowing you to add to cart, search for products and protect our site from malicious traffic
• Site analytics cookies – these cookies allow us to measure and analyse how our customers use our site so that we can improve.
• Customer preference & Advertising cookies – these cookies allow us and third parties to deliver relevant marketing and advertising to you.

By using our site you agree to Taking Shape and Profile saving and reading cookie data in future. You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.

http://www.aboutcookies.org.uk/managing-cookies
https://www.choice.com.au/electronics-and-technology/internet/internet-privacy-and-safety/articles/how-browser-cookies-work

You have a lot of rights relating to your personal information:

• The right to access the personal information we hold about you
• The right to be informed about how your personal information is being used
• The right to ask us to update any inaccurate personal information we hold about you (this can also be done through My Account)
• The right (in certain circumstances) to request the personal information we hold about you to be erased from our records.
• Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information.
• You also have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
• The right to opt out of marketing messages, which you can do through My Account, clicking the unsubscribe link in emails and/or by contacting our support team
• The right to complain - If you wish to make a complaint to the Company, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Company’s complaints procedure and the Company will provide a response within a reasonable period. If you are unhappy with the Company’s response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

If you have any queries or complaints about your personal information or this Customer Privacy Statement, please contact:

TS 14+ Australia Pty Ltd 
Address: PO Box 36  Abbotsford VIC 3067 Australia
Telephone: +61 3 9916 0777 
Facsimile: +61 3 9916 0799 
Email: info@takingshape.com.au

We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.

This Privacy Policy was updated on 07/08/2019

Our handling of any information we collect from you (including information previously collected) will be governed by the most current version of this Customer Privacy Statement. Please check this Customer Privacy Statement regularly. Further information regarding the Act generally can be obtained from the Office of the Australian Information Commissioner located at www.privacy.gov.au or by calling the Privacy Hotline 1300 363 992 (local call charge).