Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.
Our Auckland stores on Botany, Milford, Newmarket, St Lukes & Auckland Clearance have reopened. We look forward to seeing you in-store again soon.
Our other stores remain open under Stage 2 restrictions to: All stores are open under Stage 2 restrictions.
Our staff and customers are our number one priority so here’s how we are creating a safe environment for you to shop:
Click and collect is now available for all NZ stores.
Our delivery partners are experiencing higher than normal volumes and have advised longer delivery times than normal.
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from email@example.com and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
This will now be extended to 30 days from when our Auckland stores re-open. For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.
For more information on Taking Shape Rewards Program click here
Need help? Get in touch with our customer care team.
Thank you for your patience while we work through the large number of queries coming in.