Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.
Auckland Store Closures
We are doing what we can to keep our community safe so in line with government regulations our Auckland stores of Botany, Milford, Newmarket, St Lukes and Auckland Clearance are temporarily closed. Our online store remains open for you to shop for any winter essentials. Stay safe and we’ll see you soon xo
If your question isn’t answered, our customer care team can assist you. Get in touch via our online form.
Our other stores remain open under Stage 2 restrictions
Our staff and customers are our number one priority so here’s how we are creating a safe environment for you to shop:
As our Auckland stores are closed, they will are not open for click & collect, so please have your online orders delivered to your home address
It still available for the rest of our NZ stores.
Our delivery partners are experiencing higher than normal volumes and have advised longer delivery times than normal.
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from email@example.com and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
This will now be extended to 30 days from when our Auckland stores re-open. For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Great news! We have extended the expiry date of the following rewards program vouchers:
If you log in to My Account, these vouchers should now be reflected in MY REWARDS. We thank you for your understanding and value you as a Rewards Member.
Need help? Get in touch with our customer care team.
Thank you for your patience while we work through the large number of queries coming in.