Help & Contact Us

Frequently Asked Questions

Here's a handy guide to some questions you might have.

If your question isn’t answered, our customer care team can assist you. Get in touch.

Online Deliveries

You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.

Once your order has been dispatched, you will receive an email from us and will be able to check its delivery status directly with Shippit.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.

Returns

For more information on how to return an online purchase, see our returns section on the website.

Credit Notes

Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.

Rewards Program Vouchers

Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on Taking Shape Rewards Program click here

Customer Support

Need help? Get in touch with our customer care team.

Thank you for your patience while we work through the large number of queries coming in.