Here's some Frequently Asked Questions you can use.
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from us and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.
For more information view our Rewards page.
Need help? Get in touch with our customer care team.