Help & Contact Us

Victorian Stores Update

From Friday 11th June, all our stores in Victoria will be open.

In line with state government regulations and to help keep everyone safe, you will be required to wear a mask while in-store and check in using the QR code upon entry.

We look forward to seeing you in-store again soon.

Frequently Asked Questions

Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.

If your question isn’t answered, our customer care team can assist you. Get in touch.

Click and collect is back

Click and collect is back.
All Boutiques and Clearance Stores are now available for Click and Collect.

Online Deliveries

Australia Post is currently experiencing delivery delays across their network due to:

  • reduction in air freight capacity and passenger flights (which also carry parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
In some cases, Australia Post is having to process and deliver from an alternate location and you may notice when tracking your parcel, that it is coming from a different location to what you are used to. Due to these delays, please allow an additional 3 days on our standard delivery timeframes. For up to date information, please visit the Australia Post website.

You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.

Once your order has been dispatched, you will receive an email from and will be able to check its delivery status directly with Shippit.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.


We extended our returns policy to 120 days for in-store and online purchases made between 1 March and 19 May 2020. For more information on how to return an online purchase, see our returns section on the website.

Credit Notes

Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.

Rewards Program Vouchers

Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on Taking Shape Rewards Program click here

Customer Support

Need help? Get in touch with our customer care team.

Thank you for your patience while we work through the large number of queries coming in.