With the Victorian Government moving to Stage 4 restrictions in Melbourne, our Melbourne Metro stores are temporarily closed. We know you’ll have some questions, so rest assured we’re here for you as we navigate the next 6 weeks:
Our Customer Service Team are safely working from home and can assist with any enquiries you have (or help you shop online) Contact Customer Service.
Our regional Victorian stores remain open with reduced trading hours and increased safety measures. View Opening Hours
Stay safe and we’ll see you soon. XO
Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.
If your question isn’t answered, our customer care team can assist you. Get in touch.
We are excited to re-open Taking Shape stores. Check out the opening times, but be aware that these are subject to change.
We sincerely thank our Tribe for their support over this difficult time.
We truly have amazing customers who care so much about our people, our products and our brand.
We may not be able to give you a big hello hug just yet
Our staff and customers are our number one priority so here’s how we are creating a safe environment for you to shop:
Click and collect purchases are now available for collection from selected stores.
Closed Melbourne Metro stores are currently not available for Click and collect.
Australia Post is currently experiencing delivery delays across their network due to:
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from firstname.lastname@example.org and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
We extended our returns policy to 120 days for in-store and online purchases made between 1 March and 19 May 2020. For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.
For more information on Taking Shape Rewards Program click here
Need help? Get in touch with our customer care team.
Thank you for your patience while we work through the large number of queries coming in.