Returns
Online purchases
If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Due to COVID-19 restrictions, purchases made between 1 March and 19 May 2020 have an extended 120 day returns policy.
Return to online store
- Complete the returns form enclosed with your order, filling in the quantity and reason for return.
- Create a Return with Australia Post - Enter your details and follow the instructions to print your label at home or at a nearby Post Office.
- Pack your items, then simply drop your parcel off at a convenient street post box or Post Office.
You can exchange your online order in one of our many Taking Shape boutique stores if stock is available (excludes Myer concept stores). Find your nearest store here - Store Locator.
Please note we do not offer exchanges by post. Items purchased from our Online Clearance Outlet cannot be returned, unless faulty.
Return in store
- Return your purchase to any Australian Taking Shape boutique (excludes Myer concept stores). Please bring a copy of your Order Confirmation (Invoice) email as proof of purchase.
- PayPal orders returned in store are eligible for a store credit only. To receive a refund, please return your order to our online store.
- Openpay orders are eligible for exchange or refund in store. Online Openpay orders returned to the online store are eligible for a refund only.
Clearance items purchased from our online store are ineligible for return or exchange.
In store purchases
If you are not happy with your in store purchase, you can return it within 30 days of purchase. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Due to COVID-19 restrictions, purchases made between 1 March and 19 May 2020 have an extended 120 day returns policy.
Boutique purchases
- Return your purchase (with receipt) to any Australian Taking Shape boutique (excludes Myer concept stores).
Myer concept store purchases
- Return your purchase (with receipt) to any Myer store.
- All returns must be in line with Myer return policy.
- Myer has the right to access the age and condition of the returned goods prior to offering an exchange, refund or repair.
Clearance Store & Factory Outlet Purchases
- Return your purchase (with receipt) to the original store of purchase for exchange only.
- We do not provide refunds or credit notes for factory outlet and clearance store purchases.
Returns policy
- Proof of purchase must be provided.
- Item/s must be unworn and unwashed.
- All labels, swing tags and hygiene stripes must still be attached.
- Items purchased using gift cards eligible for refund only. They cannot be exchanged.
- Refunds will be issued in the original method of payment and may take 2-3 working days to show in your account.
- Any postage charges are excluded from refunds.
- Items purchased in New Zealand cannot be exchanged or refunded in Australia
Due to hygiene restrictions, earrings are ineligible for return.
Items purchased from our Online Clearance Outlet cannot be returned or exchanged, unless faulty.
Faulty items
We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.