The Returns Policy has been extended for stores that are temporarily closed and you will have 30 days to return your item/s from the re-opening date.
If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Return to online store
To return merchandise to our Online Store, simply complete the Returns section on the Packing List that was enclosed with your order, securely pack the items and post to:
Locked Bag 7001
PRESTON VIC 3072
We recommend using a trackable method of postage as we do not accept responsibility for parcels until they reach our fulfilment centre. Cash on Delivery returns will not be accepted. Taking Shape does not cover postage costs associated with returning products to our online store.
You can exchange your online order in one of our many Taking Shape boutique stores if stock is available (excludes Myer concept stores). Find your nearest store here - Store Locator. In-store purchases cannot be returned to our Online Store.
Please note we do not offer exchanges by post. Items purchased from our Online Clearance Outlet cannot be returned, unless faulty. You can identify if any of your purchases are clearance items by checking your order confirmation email or Tax Invoice. Please note that the packing slip included is not your tax invoice.
Return in store
If you are not happy with your in store purchase, you can return it within 30 days of purchase. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.
Myer concept store purchases
Clearance Store & Factory Outlet Purchases
Due to hygiene restrictions, earrings, face masks and hosiery are ineligible for return.
Items purchased from our Online Clearance Outlet cannot be returned or exchanged, unless faulty.
We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.