Returns
Online purchases
If you’re not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy must be met. Please see below to read our policy.
Return to online store
- Complete the returns form enclosed with your order and follow the send details provided
- We recommend using a trackable method of postage as we do not accept responsibility for parcels until they reach our fulfilment centre
- Cash on Delivery returns will not be accepted
- To return merchandise to our Online Store, simply complete the Returns section on the Invoice that was enclosed with your order, securely pack the items and post to: Taking Shape
Locked Bag 7001
PRESTON VIC 3072
AUSTRALIA
Return in store
- Return your purchase (with invoice) to any Australian Taking Shape boutique (excludes Myer concept stores).
- PayPal orders returned in store are eligible for a store credit only. To receive a refund, please return your order to our online store.
- Openpay orders made online are eligible for exchange only in store. To receive a refund, please return your order to our online store.
Clearance items purchased from our online store are ineligible for return or exchange.
In store purchases
If you’re not happy with your in store purchase, you can return it within 30 days. To be eligible for return, the terms and conditions outlined in our Returns Policy must be met. Please see below to read our policy.
Boutique purchases
- Return your purchase (with receipt) to any Australian Taking Shape boutique (excludes Myer concept stores).
Myer concept store purchases
- Return your purchase (with receipt) to any Myer store.
- All returns must be in line with Myer return policy.
- Myer has the right to access the age and condition of the returned goods prior to offering an exchange, refund or repair.
Clearance Store & Factory Outlet Purchases
- Return your purchase (with receipt) to the original store of purchase for exchange only.
- We do not provide refunds or credit notes for factory outlet and clearance store purchases.
Returns policy
- Proof of purchase must be provided.
- Item/s must be unworn and unwashed.
- All labels, swing tags and hygiene stripes must still be attached.
- Items purchased using gift cards eligible for refund only. They cannot be exchanged.
- Refunds will be issued in the original method of payment and may take 2-3 working days to show in your account.
- Any postage charges are excluded from refunds.
Due to hygiene restrictions, earrings are ineligible for return or exchange.
Faulty items
We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.