Our Delivery Services

Important Delivery Update
Your safety is our priority. As the cases of COVID-19 increase we are taking additional precautions, to help keep everyone safe during this time. Going forward we will no longer require a signature on delivery, allowing our delivery partners to leave your parcel at the door without contact where possible.

Click & Collect
Click & Collect on all new orders has been temporarily suspended.

International Delivery
Our delivery partner is currently experiencing some delays on delivery of international orders due to COVID-19. For up to date information, please visit the Australia Post website at: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Checking if your order is on its way?
With our new system your Order Dispatch email will now be sent by Shippit. Please check your inbox for an email from donotreply@shippit.com

Australian Standard Delivery
  • Cost: FREE - ALL Orders. Limited Time Only!
  • Cost: FREE - Diamond & Platinum Rewards Members
  • Delivery Time: 2-10 Business Days
Delivery Location Business Days
AU Standard Delivery
(VIC/NSW/ACT/SA)
2-7
AU Standard Delivery
(WA/NT)
2-10
Delivery Location Business Days
International 7-20
  • Your order will be sent from our Australian fulfilment centre using registered Australia Post international air mail.
  • International orders do not incur Australian GST (Goods and Services Tax), however, local duties, taxes and customs charges may apply. Such charges are NOT included in the order and are payable by the customer. To find out more information, please contact your local customs office.
  • Occasionally, international deliveries may take up to 5 weeks to arrive due to customs.
  • All prices are listed in Australian Dollars (AUD) and we do not take responsibility for any currency exchange fluctuations that may occur when payment is debited from your credit card.
  • We do not deliver to Afghanistan, Antarctica, Cuba, Iran, Iraq, Libya, Nigeria, North Korea, Russia, Slovakia, Sudan, Tanzania, Vietnam or Zimbabwe.

We endeavour to have your parcel delivered as soon as possible. However, unavoidable delays can occur. If you have not received your purchase in the time frame provided, please contact us. Due to stock availability, your order may be split with items delivered separately.

Order Tracking
You can check the status of your order anytime by signing into My Account.

Delivery Addresses
Please ensure your address is complete and correct when going through checkout. Orders where Australia Post have deemed the address incorrect or insufficient may result in delayed delivery, lost parcels or parcels returned to our fulfilment centre.

Payment Methods
We accept Visa, MasterCard, American Express, PayPal and Openpay.

Click & Collect FAQS

Click & Collect is a FREE delivery method.

All full-priced and sale styles are available for Click & Collect. Clearance styles are not available for Click & Collect. If you have a clearance item in your order, you will not be able to select Click & Collect as a delivery method.

Click & Collect is available for all Australian Taking Shape boutiques and clearance stores. It is not available for Myer stores.

Once processed, Click & Collect orders generally take 3-11 business days to arrive in store.

To collect your order, you will need your Order Confirmation or Order Collection Email. This can be printed or shown on your phone. You will also need identification that lists your name, such as a credit card, Medicare card or driver’s license.

Yes. You are able to list a nominated person when placing your order. This person will be required to show photo identification, such as a driver’s license or passport, when collecting your order. They will also need your name and order number.

Once your order arrives in store, you will have 5 weeks to collect it.

  • You will receive an Order Collection Email when your order arrives in store.
  • If you order is not collected within 2 weeks, you will receive an Order Collect Reminder Email.
  • If you order is not collected within 4 weeks, the store will telephone you to arrange a collection time.
  • If you order is not collected within 5 weeks, it will be returned to the online store and a refund will be processed.

No. Unfortunately, once your order is submitted, the designation Click & Collect store cannot be changed. However, once it arrives in store, we are able to send it to another location for a delivery fee of AUD$9.95.

No. Unfortunately, once your order is submitted, it cannot be changed from Click & Collect to Home Delivery (or vice versa). However, once it arrives in store, we are able to send it to another location for a delivery fee of AUD$9.95.

You can return or exchange your Click & Collect Order to any Australian Taking Shape Boutique or our online store. For more information, view our Returns Policy.

Yes. You can track your Click & Collect order by signing into your account. To find out more, view our Track Your Order page.